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Troubleshooting

You must obtain clean, unmodified and complete data to proceed with our guides

Corrupted or incomplete files will cause unpredictable issues we can't cover.
TWO-TORIAL does not provide or distribute game data. Do not ask.

For any issues not covered here, spice2x's Known issues page might prove useful

Technical problems

Crashes

Riva Tuner Statistics Server (RTSS) and MSI Afterburner are known to cause odd crashes.
If you have them installed, close them both before starting any arcade game

W:BM2D: CreateLayer() 指定したレイヤーは存在しません then EXCEPTION_ACCESS_VIOLATION in logs

  • Open log.txt using an editor that supports SHIFT-JIS encoding for Japanese text (like Notepad++)

  • Look for this error message: W:BM2D: CreateLayer() 指定したレイヤーは存在しません touch_effect
    Note: While touch_effect is common, the missing resource name may vary

If you find it, and it's followed by: W:signal: exception raised: EXCEPTION_ACCESS_VIOLATION

Then there's a problem with your game data.

  • Make sure there are no DLL files next to the main game directories (data, prop, etc.)
    If there are, move them all under the modules directory

If the issue isn't resolved by now, we recommend performing a fresh installation using trusted data sources.

W:SuperstepSound: Audio device is not available!!! in logs

  • Open log.txt using an editor that supports SHIFT-JIS encoding for Japanese text (like Notepad++)

  • Search for Superstep

If you find a line with Audio device is not available!!!, it means the game refuses to boot due to a misconfigured or missing audio device.
Check the setup guide's Configuring audio section as well as our general Audio guide to understand the issue better.

I'm using a laptop with a hybrid internal+dedicated GPU setup

Laptops often have odd issues running data. The game may open on the wrong monitor, run at the wrong resolution or framerate, or simply crashes.

There is currently no known fix for this, other than maybe playing in windowed mode, or using a desktop PC instead.

Performance

Check out spice2x's PC optimization guide

Game is running too slow/fast

Your game is likely running at an incorrect framerate, it expects to run at 120 FPS.

Try these steps to resolve framerate issues:

  • Close any software that can affect framerates (like RTSS)
  • Close unnecessary background programs
  • Ensure V-SYNC is not forcefully disabled in your graphics card control panel
  • For NVIDIA users: Enable NVIDIA profile optimization (-nvprofile) in spicecfg's Options tab

If issues persist:

  • Double-check that you followed all steps in the setup guide correctly
  • Your data may be corrupt in one way or another, you could try starting from scratch using trusted data sources.
  • Your PC hardware might be insufficient to keep a steady 120 FPS

Audio

Check out our Audio guide to understand audio modes better

Ensure your default audio device's sample rate is set properly

  • 44100 Hz sample rate for WASAPI Exclusive and ASIO
  • 48000 Hz if your game is patched with Shared Mode WASAPI
I can't change my device's sample rate

If you're using gaming peripherals (Logitech/Razer/Steelseries) or external audio devices (audio interfaces/sound bars):

  • Check if you can modify the sample rate in the device's software/control panel
  • If not, try uninstalling the device's software. This may restore control over Windows audio settings

If you still can't change the sample rate:

  • Configure the game's audio mode to match your device's current sample rate instead
  • Try using a different audio device
I can't hear anything else than the game

Your game's audio is setup to run in WASAPI Exclusive or ASIO modes.

Check out our Audio guide to understand audio modes better.

If you're using WASAPI Exclusive, you'll want to patch the game with Shared Mode WASAPI to hear other applications.

If you're using ASIO, unless your audio interface mixes WASAPI and ASIO streams when outputting, you'll only be able to hear one application when ASIO is in use.
In this case, you'll need to route all audio through software such as Voicemeeter, and have Voicemeeter output the mix to your ASIO device.

Game audio is too quiet/loud
  • Make sure to not be in a credit as your current progress will be lost
  • Bind and press your Test key to enter the Test menu
  • Go to SOUND OPTIONS and change the volume at will
  • SAVE AND EXIT > GAME MODE to return to the game

Subscreen

For more in-depth troubleshooting, refer to the spice2x Subscreen troubleshooting page

Touch input isn't being registered

If you're using a physical touch screen, make sure to close all spice2x overlays, including the FPS counter.
If you're using the virtual subscreen, ensure that the -sdvxnativetouch option is not enabled.

FAQ

How to run the game in windowed borderless mode?

You'll need to use 3rd party software like Borderless Gaming in order to achieve this.

Where are all the navigators? Why am I missing songs?

A lot of content is locked behind events and will not show up unless connected to a network that has written support for these events.

It may also be that the content is only available in specific regions like Japan and your game is configured with another region.

You can fix this by patching Fake Region to Japan (J).